The Sandwich Technique - Building good customer rapport and strong
relationships are important business skills. If you have to
convey information or feedback that is positive, it is easier to
maintain good personal relations with people. However, if you
need to reprimand or provide constructive feedback or even discuss
issues that are negative, being effective and building rapport becomes
even more difficult. Learn an easy to use and effective
technique for keeping your message both effective and motivating. Written by Penny Tremblay,
Director of Northern Lights Presentations, and instructor for OrthOrama Seminars. |
Winter,
2006 Issue |
| Above
and Beyond Our Call of Duty
- If you were asked to provide an example of a general corporate
mission statement, you would probably agree that an effective shared
mission for any business is “To Gain and Keep Satisfied Customers.”
The mission of an organization is created for those involved to have a
common purpose. Mission statements are then oriented throughout the
organization, so that all personnel are clear about corporate goals,
strategies and objectives. Written by Penny Tremblay,
instructor, OrthOrama Seminars. <article> |
Fall,
2005 Issue |
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| Orthodontic
Records - More Than Just Models and Photos
- The importance of comprehensive orthodontic records cannot be
overemphasized. When we consider the term “records”, the first
thing that comes to mind is the initial work-up, which refers to the
gathering of information of how the patient presents so the dentist
can formulate an opinion. Although the initial records are a vital part
of the patient profile, there are other issues in regards to records
that clinicians and staff must consider for diagnostic and medico-legal
reasons. <article> |
Spring, 2003 Issue |
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| To
Close or Not to Close
- Almost all orthodontic cases will either start with
or develop spaces throughout treatment. In order to finish the treatment
with stable results, good contacts are imperative ... <article> |
Winter, 2002 Issue |
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| Fee
or Free
- It is not unlikely that the orthodontic dentist will be approached—or
will approach—family, friends and staff regarding the need for
orthodontic treatment. Before you dive in and slap those braces on in
between patients or when that 2-hour bridge prep cancelled, there are
a few things to consider that will keep you out of an uncomfortable
or unfortunate situation. <article>
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Fall, 2002 Issue |
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Bond
Failure Analysis At
one time or another, all orthodontic practices will experience the dislodgement
of brackets. To minimize lengthy appointments and stress to the team,
patients and parents, a quick bond failure analysis should be conducted
so repeat bond failures do not occur. When dealing with a bracket base,
a bonding material, a bonding surface, a clinician, and a patient, localizing
the problem will require some objective reasoning. <article>
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Summer, 2002 Issue |
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| 10
Ways to do More Orthodontics immediately! Educate
your staff — The most effective way to do more ortho is to have
all of your team 100% behind you. This includes your front office staff,
dental assistants, treatment coordinators and dental hygienist. Let
them educate the patients, identify pathologies, know the procedures
and fees, what to say and what not to say! Do not assume they have the
knowledge. When your staff members are smart, you look even smarter!
<article> |
Spring, 2002 Issue
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